Our Reviews

I brought my vehicle in because I was having what seemed like electrical/power issues. I appreciated the communication that I received while my vehicle was being serviced. I'm also grateful that the actual cost was a bit lower than the estimate. However, on Monday (three days after having my vehicle back), I had absolutely zero power to my car. After spending $2800 for service, this was a shock and I was in a panic as I wasn't even able to get the key out of the ignition. I called the service desk for guidance and was told it was likely a dead battery, which didn't make sense, for two reasons: my battery is 13 months old and is OEM, and I was told during service that the issue was with the alternator (among other things that were fixed) - the battery was not mentioned. However, the service desk employee was very kind and said that if I had a way to get my car jump started and/or towed in, he could have a technician look at it the next day (the shop was closing as I called). Thankfully, my son was able to come to my job, and is knowledgeable enough about cars to try to help. Immediately after opening the hood, he could see that my battery had not been tightened properly, causing it to come disconnected. After fixing the problem, he called the dealership and left a message with the service desk, notifying them of the problem so they knew I would not be dropping it off. I'm not hoping for anyone to be reprimanded, nor am I seeking reimbursement for any portion of the service, but today is Thursday (day three after the message), and I have not heard back from anyone at the dealership acknowledging their error, which disappoints me more than the error itself.

Great service!

It was okay, would have liked faster service and more information on the vehicle

Transfer lines replaced then 2-3 days later had to redo because of oil leaks. The same period had spark plugs replaced and so far that is great with no problems. I still trust and recommend the service department.

I couldn't be more satisfied with the experience! From start to finish, the entire process was smooth, professional, and stress-free. The team was incredibly knowledgeable, friendly, and attentive. They took the time to answer all my questions, walked me through the vehicle's features, and ensured I felt confident in my purchase. Their transparency, honesty, and dedication to customer satisfaction truly set them apart.

like always great service

My husband took my car in for an oil change and tire rotation. Everything was fine until he asked about the paint sample that I ordered twice last year. They investigated the situation and could not find it. So for the third time in about four months the paint is being ordered again.

I was there 1 1/2 for a oil change

I know dealerships charge more for labor but the recent work I had done cost me over $190 for labor that took 55 minutes to do. I was originally given a quote for that amount for the labor which said it would be for 1.5 hours. If it took less time, I feel like the final total should have been adjusted.

Found me a car from another dealership in a few hours after calling on a Thursday evening. I drove from KY to come get it first thing Saturday and the process was super easy to get out the door. Jess and Glenn were super accomodating and helpful through the full process.

Service was fast, technician was polite and addressed my concerns.

Mr. Charles Penrow was courteous and professional. When I questioned him about the work performed on my vehicle his explanations were presented in a manner that were very easy to understand. Mister Penrow explained the invoice (which I very much appreciated).

Always a pleasure coming to preston chevy of Aberdeen

Everyone there is polite and professional. I drove over 1 hour to buy my truck and get service when needed. I have been to other dealerships and have not been happy with the service, and that is big for me, being that I am in customer service. Also, they were quick, efficient, and had wifi to use while I waited. I appreciate it all.

I was most impressed that since their credit card system would not accept either of my credit cards they let me go home for the check book. After I paid the bill, and restarted my car I got a check engine light. They immediately got a service person out to the park lot to check my car. They took the car back for additional service and provide a ride home for me. I am very much thankful for the service they provided/

The gentleman walked me thru the process and informed me m of my vehicles needs. I appreciate the extra effort they put in to make sure I was comfortable with the entire process.

Excellent service. Always professional.

Polite, professional,

I really like going to Preston for my oil changes. They do what I want and they do not push any extra services on me. They have earned my trust and that is not easy. Thank you Preston Chevrolet for being you.

Great fast service

no problems. they took my car right in.

Wonderful experience from booking my appointment to quick service and turn around time. Thank you!

The whole expereience was done remotely with Josue. It was the smoothest vehicle purchase ever.. having my new truck delivered to my work, and having my trade picked up right then and there was awesome!

Trevor very pleasant and kept me informed. Great difficulty in getting new module programmed.

Our experience was great. Our salesman, Glenn, was extremely knowledgeable and professional and walked us through every part of the process. He took the time to answer all of our questions and followed up quickly on everything. The management team was great to deal with too!

Best experience EVER!!! Chris, Ryan and Monica were all attentive to my needs. They collectively made my purchasing experience the most smooth and seamless process that anyone could ask for! I would definitely recommend that if you want to purchase a vehicle without any headaches, Preston is the place to go!

The staff at Preston Chevy in Aberdeen Maryland is friendly and helpful. Wayne took care of all my questions and made sure to follow up on getting a license plate bracket that I needed installed. Thank you and I look forward to buying from this dealership again. Take care and God bless…

Always seems to take a little over an hour to long

Always great service

N/A

Kept getting the runaround about my vehicle while it was in for service. In the end I was taken care of but there was a lot of “sorry I can’t answer that the manager is not here today”

Brought my car in for service got it back everything is running perfect didn't wait to long for the service to be done and also got covered for a rental while I waited for my vehicle

Super easy to book my appointment and service was fast and easy

Always a great experience. My service advisor Jessica is very knowledgeable and always gets me answers to my questions!

fixed the car

I completed a google review noting the great experience with Wayne at Preston Chevrolet. I live out of state and was frustrated with lack of communication and assistance from local dealers. One dealer ghosted me once I was trying to set up a time to test drive. I reached out to Preston via the main Chevrolet website, utilizing the current inventory tab. I filtered down on what I was looking for and sent a message requesting information. Wayne at Preston reached out within a few minutes and started the ball rolling. That was the end of the day communication, since I sent the message near 730pm. By the next morning, we were working on a plan to ship/deliver the truck to me. Wayne kept in great communication throughout the day and we had our new 2025 2500HD by the end of the day. Shout out to Wayne and Preston Chevrolet.

The girl working the service counter was pleasant and nice. They took my car back right away and a little more than 30 minutes later she called me out of the waiting room to let me know it was all done. She gave me a discount from one of the one I received in the mail and had me on the way. Thank you, this was the best service I have ever had

☀️☀️☀️☀️☀️!

Was having an issue with the radio in 2024 silverado.. Trevor and the team at preston chevy had the issue resolved in a very quick and timely fashion

They were very helpful and I would recommend them to anyone

Glenn was very knowledgeable about the vehicle i was buying. He was courteous and eager to help with any questions I had.

Quick, fast, excellant service. Great people to deal with!

Easy to schedule service, waited for completion. Please

Check out was terrible. The women had the invoice pre done at a price of over $113.00 for an oil change and tire rotation on a 2022 equinox. I told her their web site had a special advertised fot around $74.95 through the end of the month. She looked shocked and took the invoice to someone else, apparently asking them about the advertised price. Hard to believe that the person working at the checkout in the service department had no knowledge about their advertised specials. From there things went down hill. Trying to use my reward points was areal pain. She needed the last four of my rewards account number, which I didn't have with me. It took around 20 minutes to checkout.

Always a great and professional service experience.

Great service!

Car was finished in a timely fashion . Trevor is fabulous ! 🌈🦄

☀️☀️☀️☀️☀️! My thanks goes to Jessica (Service Dept) in keeping me up to date w/my car fix!!

Great sales and finance team.

The experience was fast and hassle-free. I would recommend 100%.

Great service and prompt

The GM Chris Green was super helpful by finding me the vehicle I wanted. He made the process painless and super convenient for me which was a relief. Everyone from the sales person to the finance person made this purchase the smoothest car buying experience I’ve ever had. I won’t be doing business elsewhere, I highly recommend!

Fantastic from start to finish. Ryan Booth was excellent. Sales experience could not have been better. Made pur decision easy. Highly recommend

Smooth process and fair

finally successful in fixing the Sirrus/XM radio

Denie, Chris and Ryan were great to work with. Professional, knowledgeable and courteous.

Service was excellent, Wayne found exactly what we were looking for. We had went to Bob Bell and they said there was nothing in a 300 mile radius. I just happened to call Preston Chevrolet because it popped up on the computer when looking for dealers. We are very satisfied with our purchase. Wayne deserves a lot of credit, he called me back several times with questions.

Glen was a pleasure to work with.the whole staff is excellent, Glen puts customer first and is always available for questions. I live in Delaware but will continue to buy from Aberdeen Dealer

Absolutely amazing and fast

My truck is still have issues with the transmission. I was told to ride it out for a couple miles. Hopefully that fixes the problem if not I will be letting you know. Greatly appreciate the work that was done.

Very long wait. Would had preferred to have an appointment. Staff was very helpful and friendly.

Saturday hours for customers that work during the week is a plus. I am happy to see Preston is trying to keep JP Chevrolet family style business alive. Bill Church and his son Billie were a staple at this site on Saturdays. I miss that! I don’t know the manager or Owner now. I bought my first 85 Camero here at age 23. I am now a 62 yr old Grandmother which owns a Chevy Equinox. I feel safe with my grandson and still go this dealership. Just feels comfortable.

Everything completed as requested.

Stellar service as always

Very fast and to the point. Third car I’ve bought here. Drive over an hour away.

Everything went smooth, sales rep was great to find the trk we were looking fo

In and out. Good communication with the service advisor.

Great

Quality employees that not only made the sale go smoothly, but followed up to be sure I was satisfied.

Great customer service, easy to work with

My experience at the dealership went very well but I’m highly disappointed in GM. It took almost a month and half to determine and approve replacing the transmission in my vehicle. I’ve owned roughly 15 different vehicles from Mercedes to Toyota and this has been the worst experience I’ve ever had dealing with a manufacturer. Again, the dealership was great, GM not so much.

fast Service

Was great!

Everything was handled great, I couldn't he happier with my vehicle

Excellent service..

Front desk service person totally unaware. Never advised that there was a diagnostic charge of $197.50 even though I told them what the problem was as the light on the dash told me what the problem was.

Excellent service by Glenn Andreasik. Everything was prepared & ready upon my arrival and delivery.

they took me in without an appointment and the checked out my battery and determine it was bad. they replaced the battery. they did a great job. very happy with the service.

Working with Glenn and the rest of the Preston team made the vehicle buying process quick and easy.